Public Organizations and Officials are accountable for their actions and conduct. Viewed from this angle “Accountability” means to secure compliance with accepted standards. When Accountability is applied as a strategy, the objective is to minimize the abuse of power and authority. Thus public service accountability signifies the methods by which public Agencies or public officials fulfill their duties and obligations and the processes by which they are required to account for their actions and conduct.
For Political, Judicial and Administrative accountability several organizations and institutions have been created across the country and Ombudsman institution is one similar accountability Mechanism for expeditious redressal of grievances against maladministration of Govt: Agencies and Officials.
Ombudsman Institutions were established at the Federal level and in the provinces of Punjab, Sindh and Baluchistan in 1983, 1997, 1991 and 2001 respectively, but in the province of Khyber Pakhtunkhwa, till recently Similar institution could not be created by the successive Governments.
The then Provincial Government in 2010, while recognizing the need and importance of Ombudsman institution, for ensuring administrative accountability and good governance, took the initiative and legislated the Khyber Pakhtunkhwa Provincial Ombudsman Act, 2010 Which paved way for the establishment of the office of Provincial Ombudsman Khyber Pakhtunkhwa. Mr. Waqar Ayub after taking oath before the Governor, entered upon his office as the 2nd Ombudsman Khyber Pakhtunkhwa on September 22, 2015.
The Secretariat of the Provincial Ombudsman Khyber Pakhtunkhwa is presently operational, receiving, investigating and disposing off complaints in terms of the provisions of Khyber Pakhtunkhwa Provincial Ombudsman Act, 2010 and the Khyber Pakhtunkhwa Provincial Ombudsman Office (Registration, Investigation and Disposal of Complaints) Regulations 2011.
Provincial Ombudsman Secretariat Khyber Pakhtunkhwa is headed by a Secretary, Mr. Noor Ali Khan, a D.M.G Officer (BPS-20) is currently holding the position. The Ombudsman Secretariat comprises, the Administration Section, Investigation and Implementation Section, Media Section and a dedicated Women and Child Section with two Advisors, 3 Consultants, and six Investigation Officers.