Complaint Management Process
How We Can Do
The following procedure is followed in handling the complaints:
- The day-to-day working of the Office, as such, does not invoke strict/orthodox procedural and legal formalities.
- A complainant can file his complaint either by online forum/ post / e-mail or in person as per his/her convenience contact Information.
- The format of the complaint is not strictly laid down.
- It is normally registered on the day of its receipt and notice issued to the agency for submission of a report.
- There is no court fee. Likewise the appearance of counsels is also not required although the complainant has the right of being represented.
A complaint is required to comprise the following:
- The complaint on plain paper/online/email/fax.
- Copy of the CNIC.
- An affidavit on a plain paper regarding.
Important Note
Registration is not refused to incomplete complaints. However, The complainants are advised/approached to arrange the required documents. In case of any difficulty, the complainants have free access to the Honorable Ombudsman, the Secretary, and Investigating Officers etc.